Turner Broadcasting HR Employee Services Team Lead, EMEA - 12 month FTC in London, United Kingdom

Posting Job Title HR Employee Services Team Lead, EMEA - 12 month FTC

Time Warner Division Turner

Business Unit_TBS




Cable/Broadcast Television Networks

Games – Development & Publishing

Online Content/Services

Area of Interest Human Resources


United Kingdom - London

Requisition #


Position Type Full Time

Posting Job Description

Would you like to work for a leading global media organisation?Do you have experience in delivering HR services across EMEA? If so, we’d love to hear from you.We are currently recruiting an Employee Services Team Lead to join the HR team in London.

In Europe, Middle East and Africa, Turner currently broadcasts 69 channels in 20 languages to 125 countries. It is headquartered in London and operates local offices across the region. The brand portfolio includes EMEA’s number one international news brand CNN International as well as Turner’s leading kids brands, Cartoon Network – home of global hit animation series such as The Amazing World of Gumball and Boomerang, featuring timeless classics such as Scooby-Doo, Tom & Jerry and Looney Tunes.

The Employee Services Team Lead will design and deliver core employee lifecycle processes and transactional HR services across the EMEA region, including both transactional delivery and leadership of the team. A key focus of the role will be to deliver a consistent and scalable service that is suited to the diverse markets and employee population across the EMEA region. The role will focus on the implementation of common processes, delivered and underpinned by systems and technology. The Employee Services Team Lead will work closely with the regional HR management to ensure delivery of an excellent experience for our employees.

Key duties and responsibilities include:

  • Managing the organisation’s EMEA employee services and first-level transactional HR administration, providing effective delivery of identified core employee lifecycle processes across the region
  • Maximising the use of manager and employee self-service and technologies to support the employment life cycle
  • Delivering the transactional core employee lifecycle processes for a defined employee population within the region
  • Supervision of a team of HR Executives, directing their work and personal development to provide a pro-active and responsive first-line support for employees and managers
  • Providing support and leadership in issue resolution on HR processes and employee data issues
  • Acting as an escalation point for key HR and business stakeholders on employee lifecycle processes and policies
  • Implementing robust and simple HR and employee lifecycle processes across the regions that meet the needs of our diverse markets, provide a consistent employee experience and are simple and efficient
  • Partnering effectively with payroll and benefit providers to ensure high standards of accuracy, first-class service and timely and accurate processing
  • In collaboration with the wider HR team, updating HR policies to ensure they are in line with changing business needs whilst meeting legislative and best practice guidelines, and supporting appropriate communication of these across the business
  • Ensuring the integrity of the information entered in PeopleSoft and other talent systems by the HR Executives
  • Ensuring adequate controls and compliance procedures are followed within the Employee Services team, and actively championing the importance of organisational policies and procedures including data privacy and protection
  • Partnering with the HR Technology team to provide input on processes and requirements for HR system related projects and improvements
  • Ensuring coordination and collaboration with other global employee services teams within the business to drive efficiency and consistency where possible
  • Monitoring immigration activity and data, highlighting risks to ensure we are compliant with changing regulations
  • Providing comprehensive administration support to the wider HR teams to enable the function to deliver an excellent service to our clients across the business
  • Working collaboratively to contribute to operational excellence in Turner, through ideas and initiatives which improve our service and ensure we work efficiently

Knowledge and experience required


  • A degree in a related discipline or equivalent qualification or experience
  • Knowledge of HR disciplines, including employee lifecycle, payroll and benefits administration across multiple regions
  • Direct experience of leading HR administrative activities or previous experience of a similar role in a shared service model
  • Experience in designing HR processes in preferably complex companies with multiple locations
  • Previous experience in a fast-paced regional role, preferably with teams and structures in the EMEA region
  • Expertise in implementing process improvements to constantly improve the HR service to the business
  • Sound HR policy knowledge
  • Excellent verbal and written communication skills in English, with the confidence to effectively address a variety of stakeholders
  • Good knowledge of UK employment legislation
  • Proactive, well-organised and self-reliant, with the ability to manage multiple projects simultaneously
  • Ability to respond to challenging priorities and multiple projects with a sense of urgency and pace while remaining calm
  • Confident with talent systems and technology and very good knowledge of MS Office
  • Highly numerate with a good eye for detail
  • Ability to demonstrate a commercial and cultural understanding of the business
  • Highly collaborative and flexible working in a matrix structure
  • Discreet and professional manner
  • Great sense of humour, empathy and work ethic
  • Articulate with excellent communication skills


  • Experience working in a media or entertainment environment
  • Experience working with PeopleSoft or other HRIS systems
  • Additional European language preferred – ideally French, German or Italian (written and spoken)